Cancellation and Refunds

How do I cancel a week or change activities?

To cancel a week of camp or to change activity groups you will need to contact our office staff. To change activity groups please email our registrar at either vertical@campvertical.org or zoom@campvertical.org.

OUR REFUND POLICY HAS BEEN UPDATED FOR 2017.

Refunds:

All refunds will be paid less the deposit.

  • Refunds will be issued if the following criteria are met:
    • The cancellation is requested by the Thursday before the week of camp you are cancelling.
    • Sickness: if a child is ill the week they attend camp, a transfer of registration can be made without penalty as long as there is space available to complete the transfer. If there is not space, a full refund minus your deposit will be processed.

 

  • Refunds will not be issued for the following reasons:
    • Cancellation was made after the Thursday the week prior to camp.
    • Parent choice: a day of rest, family trip, sports events, etc.
    • Discipline: a day requested by a Camp Director so that behavior problems may be dealt with. Physical violence will result in a child going home and after discussion with a parent may result in the child being asked to take one or more days off from camp.

 

When a refund is granted your funds will be returned to you within two-weeks of the cancellation.

How do I change weeks?

To change weeks please call or email our registrar.  Do not request a cancellation, our registrar will take care of it on our end.  There is no fee for changing weeks.